Help
Frequently asked questions
The most asked questions on ordering, payment, scope and privacy. If your topic is missing, write to us from the contact page.
- I do not know the cemetery's name. Can I still order?
- Yes. Choose the province and district and write the name you know. We record it, our team verifies it, and your order continues.
- When does my payment reach the provider?
- You have 72 hours to review after the report arrives. On approval, or when the period ends, the amount moves to the provider. If you reject it, a dispute review starts.
- Do you also build and repair graves?
- Not yet. Construction, repair and marble work require municipal authorisation and a per-job permit. We keep this category closed until document checks are complete.
- Is information about the deceased public?
- No. They are visible only to the person who registered the grave and the family members they share it with. They never appear in search results or public pages.
- Do packages renew automatically?
- No. A package is a single payment and simply ends when its term is over. We send a reminder before it ends; you can buy it again if you wish.